Company governance

Decision Queue

One company-wide register for choices that need evidence, discussion and an accountable conclusion. Each item states the actual question, a recommended starting point, what evidence closes it and the source that created it.

Open decisions31Across 9 departments

Critical P010Resolve before dependent work

Ready to discuss14Recommendation is prepared

Blocked1External evidence or advice needed

Departments9One shared company queue

Frame

Agree on the exact decision—not merely the surrounding topic.

Challenge

Review the recommendation, risks, alternatives and missing evidence.

Decide

Name the accountable decision-maker, decision and effective date.

Propagate

Update the source document, roadmap, owner and dependent work.

1 of 31 decisions shown

P1DR-016

OperationsReady to discuss

Set cross-party service levels

What response and update standards apply to Offers, quotes, receiving, damage, storage release, delivery and installation?

Open brief

Why this matters

Designers will only trust the shared system if Provider status is current and exceptions are handled predictably.

Recommended starting point

Define category-specific response targets, automatic reminders, escalation owners and visible exception states rather than one generic SLA.

Evidence required to close

Provider-reviewed SLA table and two real workflow simulations.

Decision owner: Provider Operations
Required timing: Before Provider pilots
Source: Projects & Provider Operations →

Closure standard

A discussion is not a decision until the source changes.

01Decision and rationale recorded02Named accountable owner03Effective date and review date04Source document updated05Roadmap or budget impact applied06Affected people notified07Evidence or assumptions attached08Superseded choice preserved